SHOPPING GUIDE

How to Order

Payment method - 2C2P

Global Credit Card

Digital Payment

QR Payment

For your security when shopping with a credit card, we utilize credit card security codes and a personal authentication system (3D secure) to process payments.

About Shipping

Shipping is free for Philippines orders of ₱1999.00 or more. For orders under ₱1999.00, we charge ₱180.00 for shipping.

We DO NOT ship to resellers, warehouses, trans-shipping agencies, or freight forwarders.

Shipping charges are non-refundable.

Please note that some orders may be adjusted or cancelled by us without any notice for one of the following reasons:

• Bulk purchase which appears to be for resale.
• Order requesting shipment to a forwarding service agency.
• We deliver only to the Philippines. For orders to ship elsewhere in the world, please visit SonnyAngelStore.com

 

Settlement Procedure

Please note that we are unable to change the quantity and delivery address of your order after payment.

Sales figures

All products are sold while supply lasts. We make every effort to keep inventory availability information up to date on the site. In the rare occurrence when product you ordered is out of stock, we will contact you by e-mail.

Delivery time

Products will be dispatched within 3 business days after the order is made, often sooner.
※Your order will be shipped from Makati City, Philippines.

Warranty and Return Policy

All sales are final.

• Exchanges and refunds will only be issued if items are incorrect, damaged, or defective. Duplicate figures are not eligible for exchange or refund.
• To be eligible, you must contact within 3 days of receiving your order. Orders outside of this time period will not qualify.
• Damages from normal use, wear and tear, sun damage, etc., are not covered. Please note that due to hand worked elements during the manufacturing process, variations between Sonny Angel figures (i.e. paint, color, lines, etc.) is normal and not considered defective.
• Under certain circumstances, products cannot be returned or replaced.
• Damages to the box or bag are not covered.

Please include a photo of the receipt or proof of purchase for orders purchased from authorized retailers. Please note that we are unable to assist with purchases made from unauthorized retailers as we cannot verify authenticity of products.

You are responsible for shipping costs if agreed upon products are returned at your request. However, if an item exchange occurs due to defective product or incorrect delivery, we will cover the shipping cost.

Regarding Defective Products

Please use the contact form to notify us of defects or errors within 3 days after the product's arrival. Please understand that after this period, we cannot accept any requests to return or exchange products. In case you receive any defective product, we will check our stock and exchange it with a brand new or similar product. In cases of package loss, internal damage, or theft, please first contact the shipping carrier directly. If the issue cannot be resolved through the carrier, kindly reach out to us via our contact form for further assistance.

Shipping cost for returned products

If an item exchange occurs due to defective product or incorrect delivery, our company will cover the shipping cost.

If a customer cancels a product after it has been shipped for any reason (refusal to receive it, prolonged absence, etc.), we may take measures such as revocation of membership (i.e., no longer being able to use our online shop). Please note that in cases of cancellation due to customer convenience, the refund amount will be limited to the product price minus both the original shipping cost and the return shipping cost.

Member ID & Password

• Specific registration information, such as member ID and password, shall only be used by the registered member.
• Member ID and password shall not be transferred or rented to others. No change of identity.
• Users are obliged to manage their own ID and password properly. We shall not be responsible for any damages due to unauthorized use by third parties or mistakes in the usage.
• We shall not ask our members to disclose their ID or password except in the exclusive pages of our website.
• Users shall change their password swiftly in case of information theft. We are not responsible for any issues relative to identity theft.
• Users may lose their rights to use our service if their ID or password are lost.

NOTICES

In order to ensure that Sonny Angel fans can purchase fairly, the following regulations have been set up：

◆ If you purchase any of the products or gifts on this website in bulk or repeatedly for the purpose of reselling them, we may change the contents of your order or refuse to sell to you, depending on the circumstances. We appreciate your understanding.
◆ Your personal information will not be disclosed to any third party.
◆ Refund details after order cancellation will vary depending on the billing and payment date of the credit card you used. Please contact your credit card company for more information.
◆ If you have any questions, please contact us by using the contact form. We are available to answer emails Monday through Friday, 10am-5pm (closed on Saturday, Sunday and holidays). Please note that it may take up to 5 business days to reply to your email. We appreciate your patience.

Things to consider when canceling an order after payment

Refund details after order cancellation will vary depending on the billing and payment date of the credit card you used. Please contact your credit card company for more information.